frequently asked questions

This solution has been depreciated as the SFD Dental Software now has the ability to clear the issue automatically, should you encounter this problem please report it directly to the dental software support team on 0845 643 2727

This situation can occur when you have had a computer or network crash. The system is clever enough to know that your Username and password are in use on a specific terminal.

Unfortunately if the system does not log out cleanly then your session would not have ended and it will remain live indefinitely.

Solution:

Simply ask everyone to log out of SFD and reboot the server.