SMS Message Confirmation.
R4 have this option that when you send out the SMS the message end s with Reply OK to confirm or Cancel to cancel. This then changes an icon on the appointment book if they have confirmed and actually cancels the appointment in the book if they cancel. All this gets sent on the daily email so you can monitor the cancels. Quite a nice routine deserves a conversation about it. Feature came from a Demo at Steve Crostons
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