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Remote Support

Connect to a Technician

Enter the 6-digit PIN your technician has given you over the phone.

Enter your 6-digit support PIN

Enter your 6-digit PIN

0 of 6 digits entered

Only enter a PIN given to you by an SfD technician on the phone.

How a remote session works

  1. Get your PIN

    Your support technician will read you a 6-digit PIN over the phone.

  2. Enter the PIN

    Type it into the six boxes above. It moves along as you type.

  3. Press Connect

    Press it once. The download starts on its own — no need to press again.

  4. Run the file

    Open the LogMeIn Rescue file when it finishes downloading.

Do not have a PIN yet? Call support on 0191 500 6789 or search the knowledge base — most questions are answered there in less time than a call takes.

Remote support questions

Is the session secure?

Only start a remote session while you are on the phone with an SfD technician, using the code they have just given you. The code works once and expires shortly after. If anyone contacts you out of the blue asking you to enter a code here, do not use it — hang up and call us on 0191 500 6789.

What will download?

A small LogMeIn Rescue application. It lets your technician see your screen and guide you through the problem. It does not stay on your computer permanently — it stops running when the session ends.

Can I stop a session?

Yes, at any point. Stay on the line with your technician and tell them you want to end the session, and they will close it with you. You can also close the LogMeIn Rescue window yourself.