Support Hub
When you need help, you want someone who understands both the software and the pressures of a busy practice. Our dedicated UK-based support team brings product knowledge and practical understanding to every conversation.
Whether you have a technical question, need help with a feature or want guidance on a process, we will listen carefully and work with you to understand what support you need.
View updates and manage your active support requests in the customer portal.
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Get help from SfD product specialists who can connect your question to the way your practice works. Our UK-based team helps you understand the software and work through the issue with clear, practical guidance.
From technical queries to everyday guidance, our team is committed to helping you use SfD effectively and confidently.
Knowledge Base
Looking for guidance on a task or feature? Explore the available SfD resources to build your understanding and help your team get more from the software.
Find answers to common questions, explore functionality and access available resources whenever you need them.
Raise a Support Ticket
Use our support ticket system to submit non-urgent queries or requests for assistance.
Tell us what you were trying to do, what happened and how it is affecting your practice. Clear details help our team understand your enquiry and identify the appropriate next steps.
Most questions are already answered in the knowledge base.
What you were doing, what happened, and which practice you are at.
It lands with the support team and you get a reference by email.
Follow updates and reply in the customer portal at any time.
Support Team
Our experienced Support Team is here to help keep your practice running smoothly.
For urgent issues that prevent your practice from seeing patients or delivering care, please call us directly rather than submitting a support ticket. Lines are open Mon to Thu 08:30 to 17:30, Friday 08:40 to 17:00.
FAQs
Raise a ticket for anything that is not stopping you working right now — a question, a report you would like building, or a change you want configured. Call us if the practice cannot see patients. Tickets are tracked, so nothing gets lost between shifts, and you get a written record of the answer.
The user guides on this page are split by role — reception, clinician, practice manager, orthodontics, reporting and transmissions. For structured courses and assessments, the SfD Academy covers each role in more depth.